Privacy Policy

Privacy Policy of Shop Secure Limited trading as ‘Bowlands’ – ‘Bowlands Home & Interior’

This is the Privacy Policy of Shop Secure Limited, trading as Bowlands – Bowlands Home & Interior, a company registered in England and Wales with company number 11068610, and registered office at PROSPECT HOUSE, 1 Prospect Pl, Derby DE24 8HG. Shop Secure Limited’s data protection registration number is ZB873033.

This Privacy Policy describes Shop Secure Limited’s current policies and practices regarding the data of its customers, including those who use the website and purchase and use Shop Secure Limited’s products.

Shop Secure Limited is committed to respecting the legal requirements regarding data privacy, including the General Data Protection Regulation (GDPR) (EU) 2016/679 and the Data Protection Act 2018 (DPA), which governs the processing of personal data within the European Union and the United Kingdom.

Definitions

2.1 In this Privacy Policy, the following words shall have the corresponding meanings:

(a) “Customer” means any person (including individuals, firms, companies, and other organizations) who is a customer of Shop Secure Limited, including those who browse, register, or use our website, or purchase our products;

(b) “Customer Data” means all data and information we collect, hold, and/or process concerning our Customers and individuals who are their contacts or representatives;

(c) “Shop Secure Limited, Bowlands, we, us, and our means Shop Secure Limited trading as Bowlands – Bowlands Home & Interior;

(d) “Personal Data” means Customer Data that falls within the meaning of personal data under the GDPR and Data Protection Act 2018, relating to a living individual who can be identified from that data alone or in combination with other information we hold (e.g., name, email address, phone number);

(e) “Sensitive Data” means special categories of Personal Data, such as health data, racial or ethnic origin, political opinions, religious beliefs, etc., under the GDPR (Article 9);

(f) “Data Subject” means any individual whose Personal Data is processed by Shop Secure Limited;

(g) “You” or “your” means the Customer in respect of whom we collect, hold, or process any data from time to time;

(h) “Website” means all and any website operated by us, including our website www.bowlands.co.uk, our purchasing web pages, and our support forums.

Lawful Basis for Processing Personal Data

Under the GDPR, we must process Personal Data only if we have a lawful basis to do so. We rely on the following legal grounds to process Personal Data:

Consent: Where you have provided consent (e.g., for marketing purposes).
Contractual Necessity: To fulfill a contract with you (e.g., processing orders).
Legitimate Interests: Where we have a legitimate interest in processing your data that is not overridden by your rights and interests.
Legal Obligation: Where we are required to process Personal Data to comply with a legal obligation.

By agreeing to our Terms and Conditions and using our Website and Products, you consent to the collection, use, and disclosure of Customer Data relating to you as set out in this Privacy Policy. You may withdraw consent at any time. Withdrawing consent does not affect the lawfulness of processing before the withdrawal.

You have the following rights under the GDPR:

Right to Access: You have the right to request a copy of the Personal Data we hold about you.
Right to Rectification: You have the right to request correction of any inaccuracies in your Personal Data.
Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your Personal Data, subject to certain conditions.
Right to Restriction of Processing: You have the right to request that we limit the processing of your Personal Data in certain circumstances.
Right to Data Portability: You have the right to request that we provide your Personal Data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your Personal Data under certain circumstances.
Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us via the contact details provided in this Privacy Policy.

Customer Data

We describe in detail below each type of Customer Data we collect, how we collect it, and what we do with it.

Customer Transaction Data

(a) What it comprises

This Customer Data includes all data you provide or we collect or generate when you register with our Website, purchase any Products, or communicate with us (e.g., support requests). It includes personal and corporate names, addresses, email addresses, payment details, usernames, purchase history, contact details of representatives of business customers, support messages, telephone call recordings, and forum posts.

(b) How we collect it

We collect and generate such Customer Data when you register with or use our Website, purchase Products, or communicate with us (e.g., completing registration forms or submitting messages).

We process Customer Data for the following purposes:

(i) Administration and Performance: To manage our relationship with you, process orders, provide Products, respond to inquiries, and monitor compliance with our agreements. (ii) News and Updates: To send you news and status messages concerning Shop Secure Limited and the status of our Website, Products, and services. (iii) Marketing: We may use your Customer Data for marketing purposes, subject to your consent. (iv) Legal Compliance: We may use your data to comply with legal obligations or in response to lawful requests from authorities.

Data Retention

We will retain your Personal Data only for as long as necessary to fulfill the purposes for which it was collected or to comply with any legal obligations (e.g., tax, accounting, or regulatory requirements).

Data Security

We take appropriate security measures to protect your Personal Data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your Personal Data.

Cookies and Tracking Technologies

We use cookies to improve your experience on our Website. You can control the use of cookies through your browser settings. However, disabling cookies may impact some features of our Website.

Disclosure of Customer Data to Third Parties

We may share Customer Data with third parties for the following purposes:

Marketing: With your consent, we may share your data with third parties for marketing purposes.
Payment Processing: Your Customer Data may be processed by third-party services for payment processing.
Service Providers: We may use third parties for order fulfillment, customer support, and IT services.
Legal Compliance: We may disclose your data if required by law or to protect your or our rights.
Corporate Transfer: In the event of a merger, acquisition, or sale of assets, Customer Data may be transferred to the acquiring company.

International Transfers of Data

Some of our service providers may be located outside the European Economic Area (EEA). In such cases, we ensure that adequate safeguards are in place to protect your Personal Data, in accordance with the GDPR.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, technology, or our services. The updated version will be posted on our Website, and your continued use of our Website and Products after the changes are made will constitute your acceptance of those changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights under the GDPR, please contact us at Support@bowlands.co.uk.