Bowlands Returns, Refunds, and Replacement Policy
At Bowlands, we aim to ensure your complete satisfaction with our luxury artificial plants and home furnishings. If you are not entirely happy with your purchase, our returns, refunds, and replacement policy is designed to make the process as straightforward as possible.
1. Returns
Eligibility for Returns
- Items must be returned within 14 days of receipt.
- Products must be in their original condition, unused, and in their original packaging.
- Proof of purchase (order confirmation or receipt) is required for all returns. If you ordered directly from our site, http://www.bowlands.co.uk we will have this on file for you.
How to Initiate a Return
- Contact our customer service team at support@bowlands.co.uk with your order details and reason for return.
- Once your return is approved, we will provide you with a return authorization number and instructions for shipping the item back to us.
- Pack the item securely, including the return authorization number, and send it to the provided address.
Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or damaged upon arrival.
- We recommend using a tracked and insured shipping method, as Bowlands cannot be held responsible for items lost or damaged in transit.
2. Refunds
Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7-10 business days and issued to the original payment method.
- Refunds made via third party processors such as PayPal may still be subject to transaction fees by the processor, meaning you may not get a 100% refund.
Partial Refunds
- Partial refunds may be granted for items with minor damage, missing parts, or not in their original condition.
Exclusions
- Shipping costs are non-refundable unless the return is due to a fault or error on our part.
3. Replacements
Eligibility for Replacements
- Items damaged in transit or defective upon arrival are eligible for a replacement.
- Replacements must be requested within 14 days of receiving the product.
How to Request a Replacement
- Contact our customer service team at support@bowlands.co.uk with your order details, photos of the damage/defect, and a description of the issue.
- Once approved, we will ship the replacement item at no additional cost.
Replacement Process
- We aim to process and dispatch replacement items within 7 business days of approval.
- If the item is out of stock, we will offer you the choice of a refund or store credit.
4. Faulty or Damaged Items
Reporting Damaged or Faulty Items
- Inspect your items upon delivery and report any issues to us within 48 hours.
- Provide photos of the damage and your order details to our customer service team.
Resolution Options
- For damaged or faulty items, you may choose between a replacement, repair, store credit, or refund.
5. Additional Information
Customer Service Contact
- For all customer service inquiries you can email service@bowlands.co.uk or contact us using the form at the bottom of this page.
Processing Times
- Returns and refund requests are typically processed within 7-10 business days.
- Replacement items are dispatched within 7 business days of approval.
Legal Rights
This policy does not affect your statutory rights under applicable consumer protection laws.
At Bowlands, your satisfaction is our priority. If you have any questions or concerns about this policy or your order, please donโt hesitate to reach out to us.
Initiate A Return Or A Replacement:
